F.A.Q
What are your store hours?
We are open from Monday to Saturday, from 10:00 to 21:00, Sunday from 12:00 to 19:00.
Where are you located?
Our store is located in the heart of beautiful Valencia, at Carrer de Colon 7. You can easily find us as we are situated in the city center, near major attractions and convenient transportation links.
What is your return/exchange policy?
You can exchange a product within 14 days of receiving it. Please ensure that the product has not been used and retains all original tags and packaging. To initiate an exchange, please contact us via email [email protected] and we will be happy to assist you.
What is your store about?
We are Lucir, a store specializing in products from Ukrainian brands. Here, you will find high-quality items from well-known brands such as Kachorovska, DSM lingerie, Gasanova, The Coat, T.Mosca, OneByOne, and etape. Our mission is to provide you with unique and stylish items that highlight your individuality and taste.
How is delivery handled and how long does it take?
We offer delivery across Europe. The approximate delivery time is between 2 to 7 business days (for Spain), depending on your location and the chosen delivery method. We strive to deliver your order as quickly as possible so you can enjoy your purchase without delay.
How can I contact you for any inquiries?
If you have any questions or need assistance, please do not hesitate to reach out to us. You can contact our customer support via email at [email protected]. or to our instagram @lucir_valencia. We are always ready to help you and answer any questions you may have.